IONLVY Standard Returns Policy If you are not satisfied with your purchase, you may return items within 30 days of receipt for a full refund on the product price. Note: Original shipping charges are non‑refundable. Return policy may change during promotions. Please check promotion terms before ordering.

For returns/exchanges of IONLVY products bought from other authorized retailers, contact the retailer directly.

Returns Process (excluding Black Friday & Promotions) To start a return, email support@ionlvy.com with your order number and the item(s) you wish to return. We will send a return label and instructions.

Damaged Items If items arrive damaged, email support@ionlvy.com within 14 days of delivery with: Subject line: DAMAGED Order number Photos of the damaged item

Items Not Received If your order is missing items, email support@ionlvy.com with: Subject line: MISSING ITEM Order number

Return Shipping Fees Scenario Shipping Fee Responsibility Consumer-initiated return Consumer pays return shipping (fee depends on carrier) Damaged/incorrect items (our error) Consumer not responsible for return shipping

Order Cancellation Orders may be canceled before shipment and within the time limits stated on our website.